Refund Policy on Exquisite Saffron Satisfaction Guaranteed
Refund Policy
Since our items are consumable and perishable, we cannot accept items for returns/refunds unless under special circumstances like but not limited to:
– Poor Quality Item Received.
– Wrong Item Received.
– Already Opened Package Received.
To start a return/refund, you can contact us at vssaffron2901@gmail.com. Returns/refund requests can only be addressed if we are notified about it within 48 hours of delivery of the order placed by the customer.
If you’re return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at vssaffron2901@gmail.com.
Damages and Issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right for you.
Exceptions / Non-Returnable Items:
Items if consumed cannot be accepted for a return. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on gift cards.
Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds:
We will notify you once we’ve received and inspected your return/refund request, and let you know if the refund is approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at vssaffron2901@gmail.com.
